Frequently Asked Questions

How do I know which class is right for my son or daughter?


Go to our Website - Dreamsdance.com and under the "HOME" heading you can read Class Descriptions with Age and Ability definitions.




How do I register for a class?


All of our class registrations are done On-Line through our website: www.dreamsdance.com. There are multiple "Register Here" buttons throughout our website.




How do I pay my bill?


Here at DDA we try to make bill paying convenient for you so we have multiple ways for you to pay your bill. 1) Set up Monthly Auto Pay: - log into your account and make sure you have entered & saved your credit/debit card or bank account info into your acct. - choose "Pay Now". - next, choose "Add A Payment Method" - next, choose the green + sign on the left. - next, choose either "Credit/Debit Card" or "Bank Account" - Click "SAVE" Your class payments will automatically be deducted the 1st of each month. 2) Bring a credit card/debit card, check or cash into the studio each month and we can process your monthly payment. We can also set you up for auto pay here at the studio. Tuition is always due on the 1st of the month. You are not paying for the number of classes in the month. We take the total class cost for the session and divide it into equal installments.




What are your Front Desk hours?


Monday: 4:00 - 8:30 pm Tuesday: 9:00 am - 1:00 pm & 4:00 - 8:30 pm Wednesday: 9:00 am - 1:00 pm & 4:00 - 8:30 pm Thursday: 4:00 - 8:30 pm Friday: 2:00 - 4:00 pm Saturday: 9:00 am - 12:00 pm Sunday: CLOSED *Our Front Desk hours change periodically throughout the season so check our website: www.dreamsdance.com for the most current front desk hours.




What is your dress code?


Go to www.Dreamsdance.com and read our Dress Code Policy.




Do you offer FREE trial classes?


Yes, we do offer a FREE trial class. If there is a class you are interested in trying call our studio (630-443-2181) and make sure the class is not full and if the class has an opening, show up 5-10 minutes prior to the class time and fill out a "Free Trial Class Waiver..." which you will give to the teacher. When you decide you Love the class and want to register as a student follow our "Register Here" links on our website.




What if we miss a class? Do you allow makeup classes?


Dancers are allowed 2 make up classes, per class, per session. Classes must be made up within 3 weeks of missed class. To attend a makeup class, please choose an age/level appropriate class. Check in at the front desk and fill out the sign in form for the make up classes.




What is your registration fee?


Great question! Here at DDA we do NOT have a Registration Fee!




Do you have a drop in rate or punch cards?


No we do not offer a "drop in" rate or "punch cards".




Do you offer a "Multi-Class" or "Multi-Student" discount?


If you (whether it is one of your children or multiple children) register for 3 or more classes, you receive a 10% discount on tuition each month or 10% off your pay in full amount. The discount will be manually entered by studio AFTER you have registered, but before your first payment. After the first month, it is automatically deducted – just an FYI in case you are wondering why it “looks” different in your transactions. If you do not see the discount reflected in your balance when you go to make your first payment, please let us know.




Do you offer adult classes?


Of course! Please check out our Awesome and Fun adult class descriptions on our website Adult Classes and join today! NO previous dance experience necessary!




What if the weather is bad - we there still be class?


We follow our local schools bad weather cancellation policy. If school is cancelled due to bad weather we are cancelled. We will reschedule your or your child's class at a later date. An email will be sent should a class be cancelled due to inclement weather.




What is a "Platinum Membership"?


This is a great plan for "Company" dancers. When registering for classes and your total is nearing $350 - we suggest you take advantage of this program. Platinum Membership is $350 per month and you receive a FREE gift each September & January. *Additional information and/or changes & updates to this membership is on our " Registration" page on our www.Dreamsdance.com website.




What's your address, phone number & email?


Dreams Dance Academy 2460 W. Main Street, #111 St. Charles, IL 60175 Phone: 630-443-2181 Email: Info@dreamsdance.com




Do you offer a discount if I register my child late and the session has already started?


If joining the session late there is no pro-rating of tuition.




Refund policy and Dropping a Class


There are no refunds if you drop a class(es) after the first class of the session. Students are not able to get a true feel for a dance class, after just one class. Always remember, it may take a few classes for them to warm up and feel comfortable - esp. the younger ones. A 30 day written or emailed withdrawal notice is required in advance of a student ending lessons, before the end of the session. Tuition will still be due for that month. The student may continue classes during the month the notice was given for. If a student abruptly withdraws from the program without notice given, all fees will still be due for that month. If it is in the middle of a month, all tuition payments are due for that month and the next month following. There are no refunds given on tuition payments that have already been made, in part or in whole.




Tuition and Late Fees


Monthly tuition is due on the first of the month of your scheduled class. Late fee of $10.00 will be charged if tuition not paid by the second week of the month.





OUR LOCATION

2460 W. Main Street, Unit 111

St. Charles, Illinois 60175
Phone: 630-443-2181
Email:  info@dreamsdance.com
FRONT DESK HOURS

Our front desk and lobby is currently closed due to COVID-19 restrictions and safety protocol. Registered students and staff are the only ones allowed IN the studio when classes are in session.

Please email info@dreamsdance.com

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